Once the customer exits customs and baggage claim, they will enter the main terminal. The rental counter will be on the right side, at the end of the hall, before leaving the terminal.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
Minimum age to rent a vehicle is 21 and maxiumum age is 75.
There are no additional fees for drivers under the age of 25.
Alamo Protection Package (APP) is a package product which includes Collision Damage Waiver-Theft Protection (CDW-TP), Deductible Protection (DP) and Third Party Liability (TPL) at a discounted price. APP is not insurance. If you purchase APP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, and up to the policy limits for damages and injuries to third parties during the rental period in Ecuador, subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
No deductible Applies
Unrestricted driving in Ecuador only.
All one way rentals must be booked in advance and are subject to availability.
One way charges apply and are payable at time of rental.
One way charges cannot be prepaid.
Collision Damage Waiver-Theft Protection (CDW-TP) is not insurance. The purchase of CDW-TP is optional and not required to rent a vehicle in Ecuador. If CDW-TP is purchased, the rental company contractually waives the responsibility for all or part of the cost of damage to, loss, or theft of the vehicle during the rental period unless the coverage is invalidated as outlined in the rental agreement. A deductible of up to 2,500 USD will apply. CDW-TP will not cover damage to vehicle accessories or tires. CDW-TP is included in the Alamo Protection Package (APP).
Please be aware that most auto insurance policies from outside Ecuador do not provide coverage in Ecuador. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer’s auto insurance coverage. The renter should contact their insurance company before arrival with any questions regarding their specific coverage. If the renter declines both CDW-TP and APP, the renter is responsible for the full value of damage to, loss, or theft of the vehicle.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1 - Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2 - We Refill
This option allows the renter to pay at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 50% surcharges will apply.
Option 3 - You refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Personal Accident Insurance (PAI)The purchase of personal accident insurance is optional and not required to rent a vehicle.
Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, up to maximum number allowed, with a maximum limit of $5,000 per person.
All major credit cards, issued by either American Express, Mastercard, Visa, Discover Card, and Diners Club are accepted. All cards presented must be in the renter's name. Debit cards can be used to settle any outstanding balances at the end of the rental. Prepaid cards, cash, checks, and virtual cards (Apple Pay, Samsung Pay, etc.), are not accepted as a form of payment.
A security deposit plus the estimated cost of the rental will be taken at the time of rental. The deposit is 500 USD for the categories Mini, Economy, and Compact sedans and 1000 USD for the categories Intermediate, Standard, and Fullsize sedans, Pick up trucks, and SUVs.
Roadside Assistance Protection (RAP) If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RAP includes towing, flat tire service and lockout service. Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
Drivers must meet the location's minimum age requirement.
A valid driver's license from the customer's counry of residence is required and must be presented at the time of rental.
Present a major credit card in the renter's name at the time of rental.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
Third Party Liability (TPL) protection is optional and not required to rent a vehicle. If you purchase TPL, the rental company contractually waives your responsibility for the cost of damage to third party vehicles or injuries to third parties during the rental period, up to the policy limits, unless you invalidate the coverage as provided in the rental agreement. TPL does not provide protection related to damages to the rented vehicle or injuries to the driver of the rented vehicle. TPL is included in the Alamo Protection Package (APP).
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